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Shipping/Orders

 

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Shipping: Typically most products are in-stock, with items shipped within 1 business day. We ship worldwide.

 

  • If you have a time-sensitive purchase or plan on visiting the US for a short time, please feel free to contact us via phone (707-998-0135) or via email (please state what you wish to purchase, when you need it by, and the zipcode where you will be) and we can let you know options and pricing. We can also schedule shipments to coincide with dates.

 

Shipping Costs:   To ascertain shipping costs and options, simply place items in the shopping cart and then select the Estimate Shipping button. Enter shipping details and you will see a list of shipping options and prices. You can add/subtract items and recalculate.

Domestic U.S. Shipping: Shipping is normally via UPS Ground Insured within the lower 48 states, and via USPS to Hawaii, Alaska, Puerto Rico, protectorates and APO/FPO addresses. To ascertain shipping costs, simply place items in the shopping cart and then select the Estimate Shipping button. Enter shipping details and you will see a list of shipping options and prices. You can add/subtract items and recalculate. Limited time offer, free shipping on all orders over $398 via UPS ground in the lower 48 states.

See the UPS ground shipping map for typical transit times. These are calculated by business days, which are Monday through Friday. For instance, to ship to the East Coast is 5 business days - if we shipped on a Monday, it would arrive on a Monday (add one day for any holiday in between)

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International Shipping: We have many International customers, and ship via the United States Postal System (USPS) or United Parcel Service (UPS). For more info on shipping times and costs, currency, customs, etc, see our section on International Orders.

Payment and Orders: We accept Mastercard, Visa, American Express, Discover, PayPal and wire transfers. We accept orders via the AirKayaks website, our eBay store, phone call, email and fax. To order on the AirKayaks website, simply place your items in the shopping cart and proceed to checkout. You may also order directly by calling (707) 998-0135, fax (707) 998-2180 or email sales@airkayaks.com. We also maintain an eBay store, Discount Kayaks at http://www.stores.ebay.com/discountkayaks


Sales Tax: Shipments made within California are subject to 7.5% California State Tax. Limited time offer, we pay the sales tax!

Returns and Defective Merchandise: While it rarely happens, if you receive merchandise that is defective, please contact us via email or by calling 707-998-0135. If contacting via email, it is helpful to send a photo of the problem along with your name, phone number and shipping information for us to contact the manufacturer. The manufacturer retains the right to replace parts or send new product.

Non-defective returns are accepted within 14 days with a 15% restocking charge - buyer is responsible for return shipping costs. Refunds will be based on the purchase price less shipping. Please contact us beforehand, as unsolicited returns will not be accepted.

Returned products purchased during a "Limited Time Free Shipping Special" will also be subject to actual shipping charges - refunds will be made on the purchase price, less actual shipping charges and the 15% restocking fee.

Privacy Policy: We do not sell or release your information to third parties.


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