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Shipping/Orders

 

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Holiday Shipping Schedule for UPS and USPS:

The following are guidelines for the 2017 Holiday Season. Please note: we will make every effort to ensure that orders placed before 2pm PST will ship the same day. If you are very concerned about delivery dates, please call us at 707-998-0135 and we can walk you through the options.

Thursday, November 16 through Wed, Nov. 22. All orders shipped via UPS ground will take an extra 2 business days for delivery, due to the Thanksgiving Day closures. For instance, shipments to the East Coast that normally take 5 business days will take 7 business days.

Thursday, Nov. 23 - Sunday Nov. 26: No UPS or USPS shipment services. Shipments will resume on Monday, Nov. 27.

Friday Dec. 15: Last day to ship via FREE SHIPPING option to get deliveries before Christmas, for shipments to the Midwest and East Coast (orange and red zones on UPS map below, normally 4 to 5 day).

Monday Dec. 18: Last day to ship via FREE SHIPPING option to get deliveries before Christmas, for shipments to the green zone on UPS map below (normally 3-day). Last day to ship UPS 3-day select for delivery before Christmas - all zones.

Tuesday, Dec. 19: Last day to ship via FREE SHIPPING option to get deliveries before Christmas, for shipments to the brown zone on UPS map below (normally 2-day).

Wednesday Dec 20: Last day to ship via FREE SHIPPING option to get deliveries before Christmas, for shipments to the yellow zone on UPS map below (normally overnite). Last day to ship UPS 2-day select for delivery before Christmas - all zones.

Saturday Dec 23 - Monday Dec. 25: No UPS or USPS shipment services. Shipments will resume on Tuesday, Dec. 26.

Tuesday Dec. 26 - Friday, Dec. 29: All orders shipped via UPS ground will take an extra 1 business day for delivery, due to the Christmas Day closures. For instance, shipments to the East Coast that normally take 5 business days will take 6 business days.

Saturday Dec 30 - Monday, Jan 1: No UPS or USPS shipment services. Shipments will resume on Tuesday, January 2nd.

Shipping: Typically most products are in-stock, with items shipped within 1 business day. We ship worldwide.

 

  • If you have a time-sensitive purchase or plan on visiting the US for a short time, please feel free to contact us via phone (707-998-0135) or via email (please state what you wish to purchase, when you need it by, and the zipcode where you will be) and we can let you know options and pricing. We can also schedule shipments to coincide with dates.

 

Shipping Costs:   To ascertain shipping costs and options, simply place items in the shopping cart and then select the Estimate Shipping button. Enter shipping details and you will see a list of shipping options and prices. You can add/subtract items and recalculate.

Domestic U.S. Shipping: Shipping is normally via UPS Ground Insured within the lower 48 states, and via USPS to Hawaii, Alaska, Puerto Rico, protectorates and APO/FPO addresses. To ascertain shipping costs, simply place items in the shopping cart and then select the Estimate Shipping button. Enter shipping details and you will see a list of shipping options and prices. You can add/subtract items and recalculate. Limited time Holiday offer, free shipping on all orders over $99 via UPS ground in the lower 48 states.

See the UPS ground shipping map for typical transit times. These are calculated by business days, which are Monday through Friday. For instance, to ship to the East Coast is 5 business days - if we shipped on a Monday, it would arrive on a Monday (add one day for any holiday in between)

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International Shipping: We have many International customers, and ship via the United States Postal System (USPS) or United Parcel Service (UPS). For more info on shipping times and costs, currency, customs, etc, see our section on International Orders.

Payment and Orders: We accept Mastercard, Visa, American Express, Discover, PayPal and wire transfers. We accept orders via the AirKayaks website, our eBay store, phone call, email and fax. To order on the AirKayaks website, simply place your items in the shopping cart and proceed to checkout. You may also order directly by calling (707) 998-0135, fax (707) 998-2180 or email sales@airkayaks.com. We also maintain an eBay store, Discount Kayaks at http://www.stores.ebay.com/discountkayaks


Sales Tax: Shipments made within California are subject to 7.5% California State Tax. Limited time offer, we pay the sales tax!

Returns and Defective Merchandise: While it rarely happens, if you receive merchandise that is defective, please contact us via email or by calling 707-998-0135. If contacting via email, it is helpful to send a photo of the problem along with your name, phone number and shipping information for us to contact the manufacturer. The manufacturer retains the right to replace parts or send new product.

Non-defective returns are accepted within 14 days with a 15% restocking charge - buyer is responsible for return shipping costs. Refunds will be based on the purchase price less shipping. Please contact us beforehand, as unsolicited returns will not be accepted.

Returned products purchased during a "Limited Time Free Shipping Special" will also be subject to actual shipping charges - refunds will be made on the purchase price, less actual shipping charges and the 15% restocking fee.

Privacy Policy: We do not sell or release your information to third parties.


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