What Our Customers are Saying.
"This email is for Chuck in regards to helping Joanna and Sara locate our "delivered" kayak in Mays Landing, NJ. Firstly, we did receive our kayak yesterday afternoon via UPS as they had guaranteed. We carefully opened the box immediately, read through the materials and manual included, and inspected the entire craft. It is as awesome as we thought it would be, and we can't wait to get out on the water. We are prepping right now to launch this afternoon and could not be more excited. But, before we embark on our kayak's maiden voyage, we wanted to reach out and thank you in writing, Chuck. If it were not for your dedication to providing superior customer service then this situation could have been very different for us. With your care and follow-through, you helped us avoid a headache and perhaps a more disastrous situation where we may have never recovered our package. We wanted to acknowledge the fact that you are an exemplary business owner who truly cares about your customers' needs and who stands behind your high-quality products. We are so glad that we purchased our kayak through your website and not another outlet, as your company is one that deserves the business for the above-mentioned reasons. Chuck, it is difficult to strike a balance between friendly and professional but you have absolutely achieved that. It was a pleasure speaking with you on the phone and also doing business with you. Joanna and I would definitely purchase products from AirKayaks in the future, and we plan on spreading the word about your company. Thank you so much! " From Sara and Joanna
"We have received the Kayaks last Friday and tested them over the weekend. Our conclusion: Very professional customer service, top shipping service, very good product quality and much fun on the water. Thanks to the entire team. Kind regards from Switzerland." Daniel
"I just wanted to say that your service is incredible. The kayak I wanted was $400 more expensive to buy in Australia and had a delivery time of 2 weeks. Not only did I save money but you got me the kayak in under a week. Thank you so much!!!" From Lee in Australia
“Being relatively new in the kayaking world I had never heard of AirKayaks before I came across one of their YouTube instructional videos. As I am based in the UK I was apprehensive in using a shop based overseas but I have to say that I am really happy I decided to do so, as they have offered me a professional, hassle-free, first class service, with very fast international delivery, well packaged goods and superb communications. My order was dealt by Holly who, just through email, managed to provide a level of service that was much better than most of the outdoor shops I have physically been in! Holly was always very fast to respond and handled my enquiries in the friendliest and most professional way, making shopping at AirKayaks a pleasant experience. Combine all that with a well designed, user-friendly website and competitive prices and it is no surprise that I will be using AirKayaks again! I rate them in what I can only describe as a modest 10/10" From Alex
"Ordered from you guys a few years ago. Great service and phone advice. Happy to do business with you again. Love the new website!" From Michael in MD.
"I bought the Advanced Frame Convertible from you recently and both the kayak and the service I received have been of the highest quality. From my initial enquiry, through numerous questions, to the purchase, I couldn't have wished for a more helpful person. Oh yes, the kayak!! A superb bit of kit, I only wish I could get it in the water before I get "Wow, that's nice, how much? Where from?" It has been a pleasure to tell them!" From Ron in the U.K
“My kayak arrived yesterday. Just wanted to let you know that I am totally happy with the product, quick service and excellent pricing. I have waited 3 years to purchase this kayak after first trying one out back then. You're company kept showing up in forums, and internet searches with high reviews of customer service and your willingness to help your customers with small problems and fix them quickly. That quality service is the reason I purchased from you instead of REI or one of the other retailers. I just spent two hours paddling on the Green River just north of the Gates of Lodore, and was able to see more wildlife than any hike I've done here. The sunset was wonderful and I feel so refreshed. Thanks for the help, and I will spread the word about your company.” From Dave in Colorado
“Thank you so much for the professional and prompt service from airkayaks.com. We ordered the Bic Yakkair 2 on Monday evening, and on Friday it was already sitting in our living room! We really wanted to buy it locally, but we could not find any dealers in Switzerland who sold this model. I really appreciate how you offered international shipping at a very reasonable price. The entire process was fast and easy, and UPS did a great job delivering a package free from any damage.” The Koleys in Switzerland
“The AE Expedition arrived this afternoon. I got it home, inflated it and everything checks out just fine. Man, what a great kayak ... Also, I want to compliment you again on your stellar customer service. In a day when customer service is only given lip service, you two went above and beyond to answer my questions, get a kayak sent out to me, and when the shipping got messed up you were right there to make sure things got sorted out. I'm going to make sure to rave about AE kayaks and Air Kayaks every chance I get. I can't stress enough how nice it was to actually receive decent customer service for once.” From Matt Campbell.
“Kayak and gear arrived last night! I could not beleive it... all the way from CA in 2 days!?!?!!! Holly, I really feel that you have given us an exceptional service; I am not sure if airkayaks is a small or big business, but you certainly made it feel like an honest, extremely efficient customer-orentiented enterprise. As much as I usually prefer to shop locally, I will not hesitate to recommend you to anyone who asks about the kayaks!” From Mireille in Canada
"I recently purchased a Dragonfly kayak from you. I just wanted to write and say that I absolutely love my new kayak and I was so pleased with the selection, quality of service and speedy delivery, that I recommended you guys to everyone I know. Keep up the good work and I will definitely return for future purchases!" Angie
“The kayak ... it is a little beauty. It is lightweight and easy for me to carry. It has exceeded my expectations. What surprised me the most was that I thought inflation would be a hassle and it is not. It takes me four minutes to be in the water. Everywhere I go I am always asked about the kayak. People want to know everything about it and are very impressed. I would deal with you again Holly in a flash. All your information was correct and without embellishment which was essential to someone like me who was purchasing a product from overseas- sight unseen. Thanks again.” Kerry in Australia.
"Thanks again for your quick shipment and great service!" Brian
"My canoe arrived on Friday, I am very pleased with it and the service you provided!" from the UK
“WOW! What a boat! Can't say enough about how well it tracks, how stable it is and how effortlessly it glides through the water. It is not at all difficult to put together or inflate and, if you follow the instructions, not that difficult to stow it back in the bag. It's just great! Now, about Airkayaks.com. Very high kudos! We would recommend your company to anyone out there looking for a new boat. Your prices are great! Your service is excellent! You answered all our questions promptly and shipped everything the same day our payment posted. Everything from initial transaction to the delivery was perfect! I wish all companies were as helpful and customer oriented as you.” From Stephen and Samantha in Florida.
"I received the AdvancedFrame Convertible kayak and accessories a week ago. Very fast delivery! Work and travel demands prevented me from opening and inspecting everything until today. I am very impressed with the boat and can't wait to get it in the water!" Rusty
"I am pretty impressed with the Advanced Frame Convertible Kayak I recently purchased along with the accessories. I have a daughter that would like to come along on our paddles and there is plenty room for her. Thanks again for excellent Service and Sale!" Victor
"I received my canoe today and can't wait to try it out. Thanks for all your help, you are a credit. I will definitely buy from you again and recommend you to others." from the UK
"My kayak is absolutely perfect! I will be leaving you great feedback and also will be purchasing my husband's kayak from you. Thank you for answering all of my questions and for your honesty! We'll be doing business again soon!" Carlie
"Just a note to let you know how popular this AdvancedFrame kayak of mine has become. A friend of mine just informed me that he ordered one from your company. And another buddy of mine is considering purchasing one himself. This little kayak has become quite the article of interest lately! Thanks again!" from Canada
"Finally, it has arrived today. It is a beautiful boat! I took it out immediately and it handles great. In any case, I wish to thank you for all the help and your service is exemplary. You can definitely expect more orders from me in the future. Now if only I can figure a way to bring down the shipping costs and time..." from Singapore
Additionally, we have been selling on eBay since 1997 and maintain an eBay store, Discount Kayaks. Feel free to peruse our 99.9% Positive Feedback rating of over 7000 comments.